Privacy Policy — Ninjo

1. Overview

Ninjo (formerly LocalHero; Android package com.kggroup.localhero) is a marketplace platform that connects users who need help with small tasks and independent helpers ("Ninjos" / Heroes) who can accept and complete those tasks.

This Privacy Policy is published by KorsgaardGroup LLC. It explains what personal data we access, collect, and use — including Location — why we do so, how we share it, how long we keep it, and how you can request deletion.

Public policy URL: https://localheroapp.io/privacy

2. Location — Access, Collection, and Use

Ninjo accesses, collects, and uses Location data on your device. This section is the primary disclosure for Location.

What we access and collect: approximate and/or precise Location (GPS / network), including foreground Location while you use the app, and background Location during an active Ninjo job when live sharing is enabled so the customer can follow you on the map even when the app is closed or not in use.

Android permissions that may be used for this purpose include ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION, ACCESS_BACKGROUND_LOCATION, and FOREGROUND_SERVICE_LOCATION.

How we use Location:

• Fill in or confirm a task address when you choose “use my location”
• Show distance to tasks and match you with nearby Ninjos
• Provide in-app navigation toward a task destination
• Share a Ninjo’s live Location with the customer during an active job (with affirmative consent); background Location is used only for that live-share period
• Improve safety and support for active jobs

3. Information We Collect

Depending on how you use Ninjo, we may access and collect the following categories of personal data:

4. How We Use Your Data

• Create and manage your account, including WhatsApp / phone contact details
• Operate the marketplace: create tasks, match Ninjos, chat, complete jobs, and rate users
• Access, collect, and use Location for addresses, distance, matching, navigation, and live job sharing (see Location section)
• Upload and display photos/videos you provide for tasks, chat, profile, and completion proof
• Send push notifications about messages, tasks, payments, and account activity
• Process payments and payouts through payment partners
• Prevent fraud, abuse, and policy violations; moderate user-generated content
• Improve reliability, performance, and product quality
• Respond to support requests and legal obligations

5. Camera and Microphone

Ninjo uses the camera so you can take photos or videos for tasks, completion documentation, profile pictures, and chat.

Ninjo uses the microphone only when you record live video with sound in task chat.

We do not access your camera or microphone in the background for unrelated purposes.

6. How We Share Data

We do NOT sell your personal data.

We may share limited data with:

• Other Ninjo users as needed to complete a task (for example display name, profile photo, task details, chat messages, and — during an active job with consent — live Location of the assigned Ninjo)
• Cloud hosting and database providers that run the app (for example infrastructure that stores account and task data)
• Authentication providers that process login credentials
• Payment processors (for example Xendit) to complete payments and payouts
• Push notification delivery services (for example Expo) using your device push token
• Maps / geocoding providers when you search or reverse-geocode an address (Location coordinates may be sent for that lookup)
• Legal authorities when required by law or to protect safety and rights

7. Data Retention

• Account, profile, WhatsApp/phone, and task history are kept while your account is active
• Chat messages and uploaded media are retained to operate the service and for safety/moderation
• Location points collected for an active job are used for real-time tracking; related Location may be retained with the task record for support and dispute handling
• Push tokens are kept while the device remains registered and removed or replaced when you log out, uninstall, or request deletion
• After account deletion, we delete or anonymize personal data within a reasonable period (typically within 30 days), except data we must keep for legal, security, fraud-prevention, or accounting obligations

8. How to Request Deletion

You can delete your Ninjo account and associated personal data at any time:

• In the app: Profile → Delete account (immediate deletion after confirmation)
• By email: write to hello@localheroapp.io with subject "Account Deletion Request" and include the email on your account — we process email requests within 30 days
• Web instructions: https://localheroapp.io/delete-account

9. Your Rights

Depending on where you live (including GDPR where applicable), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for optional features (Location, camera, microphone, notifications)
• Export or receive a copy of your data where required by law
• Object to or restrict certain processing

10. Children

• Ninjo is strictly for users aged 18 and older.
• We do not knowingly collect personal data from minors.
• If you believe a minor has created an account, contact us and we will delete it.

11. Security

We use reasonable technical and organizational measures to protect personal data, including encrypted transport (HTTPS), access controls, and encrypted password handling via our authentication provider.

No method of transmission or storage is 100% secure; please use a strong unique password and keep your device locked.

12. Third-Party Services

We use third-party services that may process limited personal data under their own privacy policies, including authentication, cloud hosting/databases, payment processing, push delivery, and maps/geocoding.

13. International Transfers

Ninjo is used internationally (including Indonesia / Bali and the EU). Data may be processed on servers outside your country. Where required, we take steps to protect transferred data in line with applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of Ninjo after an update means you acknowledge the revised policy.

15. Contact

• Email: hello@localheroapp.io
• Company: KorsgaardGroup LLC
• Privacy Policy URL: https://localheroapp.io/privacy
• Delete account: https://localheroapp.io/delete-account